Associate System Engineer @ CGI- Bangalore, Chennai

Job Description

Experience : 0.6 - 3Years

Designation : Associate System Engineer

Job Location : Bangalore/Chennai

Job Description:

• Respond to requests for technical assistance, research reported incidents using available information resources

• The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).

• Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues

• Logservice desk contacts within the incident management tool

• Documenttroubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures

• Assign non-resolved incidents or service requests to the appropriate support team

• Proper assignment of tickets (ticket coding and ‘assign to’ groups)

• Ticket Follow-Up: Daily monitoring and action of individual queues

• Identify and escalate incidents requiring urgent attention and action

• Stay current with system information, changes and updates

• Adherence to schedule / compliance for attendance

• May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.

• Compliance for CGI IS/IT Policy and well as CGI Code of Ethics

Should be able to work in 247 shift rotation environment.

At CGI, we’re a team of builders. We call our employees members because who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and STOCK purchase plans.

We wish to thank applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. 

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Contact Details

Website

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