Company : Honeywell
Website : www.honeywell.com
Education : B.Tech/B.E./Any Graduate
Experience : 0 – 2 Years
Location : Gurgaon
Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges linked to global macrotrends such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. With approximately 132,000 employees worldwide, including more than 22,000 engineers and scientists, we have an unrelenting focus on performance, quality, delivery, value and technology in everything we make and do. Honeywell in India- India is an integral part of Honeywell’s global growth strategy. Close to 13,000 employees across India leverage the strength of Honeywell’s 132,000 global workforce, to deliver innovative technologies to customers and help them improve energy efficiency, safety, security and productivity, which are key imperatives for India. Each of our four businesses – Aerospace, Automation and Control Solutions, Performance Materials and Technologies, and Transportation Systems – has well established operations in India. * An eight-decade India legacy * More than $1 billion in domestic sales and exports * Close to 13,000 employees, including 8,000 engineers, across 50 cities * Six manufacturing locations in Chennai, Dehradun, Gurgaon, Pune and Vadodara * Five technology and engineering centers in Bangalore, Hyderabad, Madurai and Gurgaon. Our Businesses in India- Aerospace Honeywell Aerospace mechanical and electrical product offerings are used today on virtually every commercial and defense related aircraft platform.We invent and integrate thousands of products and services that deliver safe, efficient, productive and comfortable experiences worldwide, including flight and runway safety, air traffic management, propulsion, in-flight connectivity tools, precision guidance, wheels and brakes and logistics services. To learn more about Aerospace in India, click here. Automation and Control Solutions (ACS) Honeywell Automation and Control Solutions (ACS) develops and manufactures environmental controls, building solutions, personal protective equipment, life safety, security, sensing, scanning, and mobility products that enable safer, more comfortable, more secure, and more productive environments. Our products and solutions, at work in 150 million homes, 10 million buildings, and hundreds of gas and electric utilities worldwide, give customers the ability to capture more and better data faster and across a wireless landscape, improve productivity, safety, and security, drive better decision making, and reduce costs. To learn more about ACS in India, click here. Performance Materials and Technologies (PMT) Honeywell Performance Materials and Technologies (PMT) is a global leader in developing advanced materials, process technologies and automation solutions. It manufactures a wide variety of high-performance products, including environmentally friendlier refrigerants and materials used in the production of products such as bullet-resistant armor, nylon, computer chips and pharmaceutical packaging. Process technologies developed by PMT”s UOP business form the foundation for most of the world”s refiners, efficiently producing gasoline, diesel, jet fuel, petrochemicals and renewable fuels, and PMT”s Process Solutions business is a pioneer in automation control, instrumentation and services for the oil and gas, refining, pulp and paper, industrial power generation, chemicals and petrochemicals, biofuels, life sciences, and metals, minerals and mining industries. To learn more PMT in India, click here. Transportation Systems (TS) Honeywell Transportation Systems (TS) provides world-class technologies and solutions to automakers, their suppliers and consumers. Our technologies enhance the performance and efficiency of passenger and commercial vehicles worldwide, offering a no-compromise solution for fuel efficiency and emissions compliance while still enabling increased horsepower and torque. To learn more about TS in India
Walk-In Interview For TECHNICAL SUPPORT ASSOCIATE on 23rd August 2014 @ Gurgaon
Salary: INR 2,25,000 – 3,00,000 P.A
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role: Associate/Senior Associate -(Technical)
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role: Associate/Senior Associate -(Technical)
JOB DESCRIPTION :
Process Type: Voice Support (Technical)
Work Timings: Night Shift
Working Days: 5 Days (Rotational Week offs)
Responsibilities will include but will not be limited to:
Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
Meet all the targets laid down as client requirements under all circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality
Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
Seek knowledge sharing sessions with HD/SA for self improvement
Work closely with immediate supervisor for all performance, learning and development aspects.
Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
Meet all the targets laid down as client requirements under all circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality
Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
Seek knowledge sharing sessions with HD/SA for self improvement
Work closely with immediate supervisor for all performance, learning and development aspects.
Skills Required:
Able to operate PC based programs in a Windows environment.
Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
Takes initiative to lead and supports team members in dealing with change.
Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
Maximizes productivity levels while providing world class customer service.
Displays effective problem solving skills.
Demonstrates effective use of soft skills listening, probing and questioning.
Effective communication skills and appropriate usage of the English language
Flexibility to work in shifts
Able to operate PC based programs in a Windows environment.
Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
Takes initiative to lead and supports team members in dealing with change.
Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
Maximizes productivity levels while providing world class customer service.
Displays effective problem solving skills.
Demonstrates effective use of soft skills listening, probing and questioning.
Effective communication skills and appropriate usage of the English language
Flexibility to work in shifts
Walk-In Date : 23rd August 2014, Time : From 11 AM till 2 PM
Interview Location:
Honeywell International India Private Limited
5th Floor
Unitech Trade Centre
Sector 43, Sushant Lok
Gurgaon
Opposite Hotel Park Plaza
Walking distance from HUDA City Metro Station
Honeywell International India Private Limited
5th Floor
Unitech Trade Centre
Sector 43, Sushant Lok
Gurgaon
Opposite Hotel Park Plaza
Walking distance from HUDA City Metro Station
CONTACT DETAILS :
Name: Ahmad Ayyubi
Telephone: 0124-6182700
Name: Ahmad Ayyubi
Telephone: 0124-6182700
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